The resident portal

The portal lives at /r/<building slug>. A resident signs in with their mobile number and a texted code, and stays signed in for a year. It is built for a phone: four tabs along the bottom, one thing per screen.

The status hub

The home tab is the building status board as the manager keeps it: one row per item (Front door, Lift, Bins, whatever the manager has posted), each with a green, amber or red dot, a line of text, when it was updated and, if it came from a report, which property reported it. Below that, dated notices. Then three cards for the resident: My reports (with an open count), Documents (with a count) and Telegram alerts.

When nothing is posted the board says "Everything is working normally. The manager posts here when something is not."

When somebody wants to come round

When an inspection of their property is arranged, the top of the hub asks When can we come round? with the windows the manager offered and a None of those suit me. Picking one books it and tells the office; refusing asks them for other times. Once it is agreed the card says who is coming and when, until the visit is done.

It is the tenant's home, so it is the tenant's answer. Nothing here lets anybody in: the door is still theirs. See Inspections and checklists.

Call log

Every ring for the property, newest first: when, which door (and whether it was a Deliveries or Trades ring), the outcome, who answered and how ("Priya by phone", "Tom on Telegram"), and any message the visitor left, with the audio to play when it was a voice message. Messages are kept for the retention period in Settings, seven days by default.

Report a problem

Photo first: Take a photo opens the camera (several photos are fine; they are shrunk on the phone before sending). Then Where as chips: Front door, Hallway, Lift, Outside, My property, Other. Then What is wrong in a sentence. The Urgent switch is for when someone could get hurt or locked out: it tells the managers by Telegram, email and text at once instead of Telegram and email only. Send. The report becomes an issue the manager sees, and the resident is taken to its thread.

A resident can send a few reports in a row, then one a minute; the form says so if they are quicker.

My reports and the thread

My reports lists the property's own reports with their status. A report's thread shows the photos and the whole timeline: the manager's replies, "sent to a trade", anything the tradesperson wrote, and status changes. The resident can add a comment or a photo. When the report is marked fixed, a card asks "Marked fixed. Is it?" with Yes, it is fixed (closes it) and Still a problem (reopens it and tells the manager and the trade). Only the property that reported it can see it.

Quiet hours and preferences

The Quiet hours tab is the resident's settings page:

• Follow the building, Quiet hours on for my property (rings are held overnight even if the building has no quiet hours) or Always ring me (ignore the building's quiet hours for this property). One resident choosing "on" holds rings for the whole property.
• Switches for Telegram, phone call, email and door snapshots. Turning snapshots off for one resident turns them off for the property.
• Sign out, and Leave this property for moving out.

Telegram alerts

Once the building's bot is set up (see Settings), the Telegram card offers a button that opens the bot in Telegram and links the property in one go, or a code to send to the bot as /start CODE. Linked, the resident gets each ring as a message with the visitor's photo and Open door and Not now buttons. Unlink from the same page. See Rings, Telegram and the phone line.

Your tenancy

A tenant asking "when does my tenancy end", "where is my deposit protected" or "what do I owe" should not have to email anybody. Their own page answers all three:

The terms

Rent and how often, the day it is paid, when the tenancy started, the fixed term and whether it carries on after it, and the notice period. Read-only: it is the record the rent is worked out from, so a correction goes through the manager.

The deposit

How much is held, which scheme it is protected with, the scheme's reference and the date. With no scheme recorded the page says so plainly, and says what the rule is, because that is the tenant's protection and they are entitled to chase it. Deductions and a return show here too.

Rent and bills

What is outstanding across everything invoiced to them, then the invoices themselves: what each is for, its number, when it was due, what has been paid and what is left. Anything past its due date is marked overdue. A draft invoice is not shown: nobody has been asked for it yet.

How to pay

The bank details for that building, taken from the account it is routed to in Settings, Payments, with the reference to quote — and a note when the building collects by Direct Debit. The page reminds the tenant that these details only ever change here, which is the usual defence against the "our bank details have changed" email.

The card on the hub shows what is outstanding, so a tenant who owes nothing is not nagged and one who does sees it on the first screen.

Documents

The property's own documents and the building-wide ones, each with its kind, whether it is for the property or the whole building, the issued and expiry dates and the file size. Tap one to download it. See Documents for renters.

Privacy

The portal never shows a phone number or an email address to anyone, and never renders one as a link. A trade who writes into the thread sees the resident's first name and property number only; the resident sees the trade's name only. Photos are visible to the reporting property, the managers and the trade the job was sent to.